SpringHill Suites Louisville Downtown

The room was nice and the bed was very comfortable. Everything seemed to be clean. This hotel was in close proximity to the baseball stadium so that was a bonus.

Petra at the front desk was amazing. She went above and beyond to make our stay hassle-free. She was cheerful, helpful and a gave a fabulous first impression of the property. Lamesia at breakfast was equally amazing. She too went above and beyond, observing that I exited the buffet queue and asking me if there was something I needed. In fact, I had exited because the person in front of me took the last of the item I was waiting for. I decided to just forego it because the final breakfast call had already been made. Lamesia came to my table, asked what I had been looking for, made an extra and brought it out to me before she closed the buffet. Totally unexpected. She was observant and bent over backwards to provide excellent customer service.

The breakfast was better than any normal breakfasts served anywhere. It was fresh, hot and delicious. Beds were comfy. Location was outstanding. We were able to walk around to sightsee. It was in the center of everything you want to see. We appreciate that the Hotel gives their guests two free alcohol drinks and appetizers in the evenings during your stay. I appreciated that nobody could just walk into the building without a room key. It felt safer that way, especially at night. I would definitely come back to Nashville and stay at this same location.

Parking was easy, staff was super friendly and helpful. Room was clean and comfy! I felt very safe there traveling alone. Front desk went above and beyond. Parking garage was very close to the property and easy to navigate. It was also much cheaper to park there than other hotels that I looked into. Easy walk to Kentucky Conference Center. Gas station right next door if you need snacks or any supplies. I loved this place! Would highly recommend if you are traveling for a conference downtown at the KICC. Bed was super comfy. Great view from the 9th floor.

The room was large and spacious. The bed was super nice. Very clean and well maintained. Had a broken ceiling light in the bathroom that I pointed out to the lobby staff and was fixed within an hour. As a smoker, it was nice to have a dedicated smoking area with chairs to relax at.